Spa Service Tips
For our spa services, we suggest arriving 30 minutes early to check-in, change, and enjoy the tranquility room for a soothing eucalyptus foot soak and complimentary beverages.
A spa robe and sandals will be provided for your spa experience and our spa robes are available for purchase. Our therapists are professionally trained in draping procedures to ensure your utmost privacy and comfort. However, you may wear undergarments or a swimsuit for treatments, if you prefer.
Cancellation/Late Arrival Policy:
All spa packages and parties are subject to a 24 hour cancellation policy. Otherwise a 100% charge will be posted to the credit card referenced at the time of scheduling appointment. Guests who are tardy will finish on time in order to respect the next guest’s appointment, and a nominal fee will be assessed.
Returns/Refunds:
We will gladly except any unopened retail products for a full refund so long as the return is within 14 days of purchase and is accompanied by a receipt. Open products may be returned within 14 days for a salon and spa credit or exchange. Client satisfaction is our goal, if for any reason you are unsatisfied with your service, please contact our management staff.
Gift Cards:
Give the gift of a Chrysalis Salon & Spa experience. Gift cards are available for any services or merchandise, and in any dollar amount. The amount on the card does not include gratuity unless specified and is non-refundable for cash. After 6 months, the gift card reverts to dollar value. Chrysalis is not responsible for unregistered, lost or stolen gift cards.
Special Considerations:
To help maintain a peaceful atmosphere, we ask that all cell phones and pagers be turned off. We ask that children 13 or younger do not accompany you for treatments. We regret that we cannot be responsible for lost or stolen items, please keep valuables at home. We reserve the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.
All prices, menu services, and policies are subject to change without notice.
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